My email isnt working what can I try?

  • Check you have an Internet connection - if you can't the problem is likely to be with your network connection rather than your email. Network problems should be reported to Information Services (Contact Information Services )
  • See if anyone in neighbouring rooms is having the same problem
  • Is it Tuesday morning between 9am and 10am? This is when Information Services carry out routine systems maintenance and reboot our servers. All services should be considered as at risk during this time. If your problem persists after this time you should contact Information Services (Contact Information Services).
  • Log off and turn off your computer. Reseat all your cables (at both ends) and then restart your computer.
  • See if you can access your emails through Webmail (If you are a Student) or Microsoft Outlook Web Access (If you are a member of Staff). If you can, the problem is likely to be with your email handler:
  • If you still can't access your emails Contact Information Services
Contact for this page:
Information Services, Aberystwyth University, Hugh Owen Library, Penglais, Aberystwyth, SY23 3DZ
Tel: 01970 62 2400 Email: is@aber.ac.uk