How do I troubleshoot problems with my wired connection in Halls?

• Check your account is working
  • If there are any issues with your IT account on this page, then they will need to be resolved before you can connect to the network
• Find the wired MAC address for your device, and make a note of it:
  • Windows
  • Mac
  • For other devices (e.g. games consoles and smart TVs), you will need to find the instructions for finding the MAC address online, or in the user manual
• Check your MAC address is registered on the student network registration page
  • If you can't find your MAC address on this page, click the button to Add a device to the student network and register it
• Check the connection status of your device on the student network registration page. You can find your device by looking for its MAC address on the page

If all this is correct you can try:

• Removing any expired virus checking software you have on your computer
• Restarting your computer
• Borrowing a cable from someone whose connection is working to see if it is your cable that is faulty. If it is you will need to buy a new one
• Taking your computer into someone else's room (whose connection is working) to see if it works in their room (with your cable). If it does you will need to report a fault with the socket in your room.

If you continue to have problems connecting please contact IT Services or bring your laptop to the IT Help Desk