How do I clear a students test attempt in Blackboard? (Staff)
Problems can arise during a test if:
- a student clicks the Back button in their browser.
- their browser freezes.
- their computer crashes.
If the test is set to allow one attempt only, the student will receive a message saying that they cannot take the test again and you must clear the student's attempt to enable them to retake the test.
To clear a student's attempt follow the guidance on Resolve Student Issues with Tests.
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