How do I clear a students test attempt in Blackboard? (Staff)

Problems can arise during a test if:

• a student clicks the Back button in their browser.
• their browser freezes.
• their computer crashes.

If the test is set to allow one attempt only, the student will receive a message saying that they cannot take the test again and you must clear the student's attempt to enable them to retake the test.

To clear a student's attempt follow the guidance on Resolve Student Issues with Tests.