How do I clear a students test attempt in Blackboard? (Staff)

Problems can arise during a test if:

  • a student clicks the Back button in their browser.
  • their browser freezes.
  • their computer crashes.

If the test is set to allow one attempt only, the student will receive a message saying that they cannot take the test again and you must clear the student's attempt to enable them to retake the test.

To clear a student's attempt follow the guidance on Resolve Student Issues with Tests. 

Contact for this page:
Information Services, Aberystwyth University, Hugh Owen Library, Penglais, Aberystwyth, SY23 3DZ
Tel: 01970 62 2400 Email: