I have forgotten the bitlocker password for my USB pen drive, what can I do?
Information Services can recover your BitLocker password if your USB drive was encrypted on a University PAU domain machine.
- Insert the USB drive that you have BitLocker encrypted into your PC.
- When prompted to enter the password to unlock the drive, click More Options then Enter Recovery Key
- Make a note of your Key ID - you will need to provide this to IS so we can recover the encryption password
- Contact Information Services (How do I do that?)
You will be required to change your BitLocker encryption password once you have regained access to your USB drive (How do I do that?).
Information Services, Aberystwyth University, Hugh Owen Library, Penglais, Aberystwyth, SY23 3DZ
Tel: 01970 62 2400 Email: firstname.lastname@example.org