How do I add additional administrators to my shared mailbox?

Only current administrators can add administrator permissions for other users.

 

Administrators have the ability to add or remove access permissions for the mailbox. It is recommended that shared mailboxes have 2 or 3 administrators.

 

• Log into MyAccount and go to Change my mailbox permissions (or use this shortcut)
• Find the correct mailbox from the dropdown.
• Under Mailbox Permissions select Add Mailbox Permissions.
  
• In the User field, type in the username of the colleague you wish to add.
• In the Permissions field, choose Admin.
• Click Add.
• The user will be emailed to let them know they have been granted administrator permissions for the mailbox, along with instructions for how to manage the access permissions.

 

Please note that any changes will take up to an hour to become active.