How do I transfer a call on my CISCO phone?
The following instructions work for all Cisco Phone models.
- During a call, press the Transfer button, the original call is automatically put on hold
- Dial the number to which you want to transfer the call
- When you hear ringing, press Transfer again (blind transfer), or when the party answers, announce the call and then press Transfer (screened transfer)
You may want to blind transfer a call when the caller has dialled the wrong number. You may want to screen transfer if there is a background to the call, such as you have helped somebody to the best of your ability; let the recipient know what you have done.
- If the party refuses the call, or they are busy, press the End Call button, then the Resume button to return to original call
IT Service Desk, Aberystwyth University, Hugh Owen Library, Penglais, Aberystwyth, SY23 3DZ
Tel: 01970 62 2400 Email: is@aber.ac.uk
Tel: 01970 62 2400 Email: is@aber.ac.uk