How do I use my office phone?

Please note that these are the instructions for the Cisco IP Phone 7911 and Cisco IP Phone 7912 . Please note that the Cisco IP Phone 7911 and 7912 have the same menu structure. Although the pictures used in this FAQ are for the 7911, you will see the same options on your 7912 phone screen.

Click on the instructions you would like to view:

• Logging in to the phone
• Answering another phone that is ringing
• Putting a call on hold
• Transferring a call
• Forwarding a call
• Checking missed calls
• Logging out of the phone

To view an online tutorial in using your VOIP phone please click on the correct link below:

• Cisco IP Phone 7911
• Cisco IP Phone 7912

Below is how the standard navigation panel looks on the Cisco IP Phone 7911:

Logging in to the phone

You can log in to any IP phone across campus. Please note that when you log into a phone, if you are logged into another phone you are logged out instantly.

N.B. If another user is logged in you need to log them out first. To do that click here

• Press the Menu button

• Next press 4 (for Services)

• Now you can use your UserID and PIN to log in. Please note you will need to use the Arrow keys ( ) to navigate up and down between the two

Answering another phone that is ringing

You can only answer phones that are in your group.

• Lift the handset and then press the more button

• Then press the PickUp button

Putting a call on hold

• Press the Hold button (this is the button with the hexagonal symbol on it). You will know the call is on hold because the button will flash red

• To return to the call, press the Hold button again

Transferring a call

• During a call, press the Transfer button, the original call is automatically put on hold

• Dial the number to which you want to transfer the call

• When you hear ringing, press Transfer again (blind transfer), or when the Party answers, announce the call and then press Transfer (screened transfer)

You may want to blind transfer a call when the caller has dialled the wrong number. You may want to screen transfer if there is a background to the call, such as you have helped somebody to the best of your ability; let the recipient know what you have done.

• If the party refuses the call, or they are busy, press the End Call button, then the Hold button to return to original call

Forwarding a call

 

You may wish to use call forwarding when you are busy, or out of the office.

• Press the more button

• Then press the CFwdAll button

• Enter the number to which you want to forward all your calls (to forward to voicemail press the Msgs button). If it is an external or mobile number you will need to add the prefix 9
• To cancel forwarding, press the CFwdAll button once more

Checking missed calls

Your IP phone will inform you if you have any missed calls.

• To check these, first press the Menu button

• Then press 2 (for Directories)

• Then press 1 (for Missed Calls)

• A list of calls is displayed. Simply navigate through the calls using the Arrow keys ( ) , and if you need to return a call, press the Dial button

Logging out of the phone

• Press the Menu button

• Next press 4 (for Services)

• And then 1 (for Cisco Extension Mobility)

• You are then asked if you would like to log out. Select Yes