How do I install a softphone on my computer?

To use a softphone on your computer you will need:

  • to be a member of AU staff registered to use a VOIP phone
  • a connection to the University network, either on campus or off campus using VPN (How do I do that?). Please note - if you want to use the soft phone at home it may not work if your Broadband speed is less than 512 kbps.
  • a sound card
  • a standard headphone set with a microphone. These are available to purchase from Information Services.
  • a license to use the software on your computer - these can be purchased by means of a departmental order. Please contact Information Services (How do I do that?).

To install the software:

  • Download the Cisco Jabber softphone:
  • Install the software and log in using your AU username and password
  • If jabber does not automatically connect to the server, click advanced settings and tick the Cisco IM and Presence tick box, select "Use the following server" at the bottom and enter "".  Then click save and try again.

  • After logging in, click the computer screen or phone icon at the bottom left and select Use my computer for calls
Contact for this page:
Information Services, Aberystwyth University, Hugh Owen Library, Penglais, Aberystwyth, SY23 3DZ
Tel: 01970 62 2400 Email: