What should I do if my University wireless connection isn't working?

If your wireless connection isn't working make sure:

  • the wireless card is switched on and enabled
  • you have activated your email account. If you haven't you need to do so first ( How do I do that? )
  • you have waited at least 5 minutes from first connecting and have turned Wi-Fi off and on again on the device.
  • you are entering your user name as your full full Aberystwyth University email address e.g. abc1@aber.ac.uk
  • you are using the correct password ( Where can I check that? )
  • your settings are correct. You can do this by following the Manual setup instructions:
  • Your wireless card supports at least 802.11g data rates. 802.11b is not supported by the Aber network
  • you have started the Wireless Zero Configuration software ( How do I do that? )
  • check your webcache settings are correct ( How do I do that? )
  • that if your wireless card has its own software you have turned this off and used the Windows Wireless setup software

If all this is correct you can try:

  • Disabling and enabling your wireless card
  • Go to Start and Run ; type cmd and click OK , then type ipconfig /release
    When your settings have been released type ipconfig /renew
  • Stopping and restarting the Wireless Zero Configuration ( How do I do that? )
  • Rebooting your computer

You should also check:

  • you have configured any personal firewall, for example Norton or McAfee, for use with the University servers ( How do I do that? )
  • your computer is free from viruses, hacking and spyware ( How do I do that? )

If you continue to have problems connecting please contact Information Services or bring your laptop to the Help Desk ( Where are they? )

Contact for this page:
Information Services, Aberystwyth University, Hugh Owen Library, Penglais, Aberystwyth, SY23 3DZ
Tel: 01970 62 2400 Email: is@aber.ac.uk