What should I do if my University wireless connection isn't working?

• Check your account is working
  • If there are any issues with your IT account on this page, then they will need to be resolved before you can connect to the network
• Find the wireless MAC address for your device, and make a note of it:
  • Windows
  • Mac
  • iOS
  • Android
  • For other devices (e.g. games consoles and smart TVs), you will need to find the instructions for finding the MAC address online, or in the user manual

Troubleshooting connections to the eduroam network (Windows computers, Apple computers, iPhone/iPad, Android devices, Chromebooks):

• Check the connection status of your device on the student network registration page. You can find your device by looking for its MAC address on the page
• If the page shows any issues with authentication,  try forgetting the wireless network from your device then try setting it up again, using the same password you checked in the first step of this guide
  • Windows
  • Mac
  • iOS
  • Android

Troubleshooting connections to the PAU-IoT network (games consoles, smart TVs and other devices that can't connect to eduroam):

• Check your MAC address is registered on the student network registration page
  • If you can't find your MAC address on this page, click the button to Add a device to the student network and register it
• Check the connection status of your device on the student network registration page. You can find your device by looking for its MAC address on the page
• If the page shows any issues with your authentication, check your PAU-IoT password and try entering it on your device again

If you continue to have problems connecting please contact IT Services or bring your laptop to the IT Help Desk