What should I do if my University wireless connection isn't working?

If your wireless connection isn't working make sure:

• the wireless card is switched on and enabled
  • There may be a key on your keyboard that turns your WiFi on/off
• you have activated your email account. If you haven't you need to do so first
• you have waited at least 5 minutes from first connecting and have turned Wi-Fi off and on again on the device.
• you are entering your user name as your full full Aberystwyth University email address e.g. abc1@aber.ac.uk
• you are using the correct password
• your settings are correct. You can do this by following the Manual setup instructions:
  • Windows
  • Apple Mac
  • Other devices
• you have restarted your computer

You should also check:

• you have configured any personal firewall, for example Norton or McAfee, for use with the University servers
• your computer is free from viruses, hacking and spyware

If you continue to have problems connecting please contact Information Services or bring your laptop to the Help Desk