How do I access my email with 2-step verification using the mail app on my phone/tablet?

These instructions are for use with other mail apps, if you use the Outlook mail app on your phone/tablet please follow the instructions to be found here

You will need access to a computer as well as your phone to complete these instructions.

  • If you already have your AU email account in the mail app on your Phone/tablet you will need to delete it (iOS, Android, Windows Phone)
  • On your computer:
    • Log in to
    • Click on the User icon at the top right and select My account:
    • Select Manage Security & Privacy
    • Click Additional security verification
    • Click Create and manage app passwords
    • Click Create
    • Give it a name (we recommend you use something like Phone app password) and click Next
    • Your password will be generated
    • Keep the password open on your screen. You will need to wait 10 minutes for this password to work then you can enter it on your phone. Once entered on your phone it will be saved and you will not need to enter it again.
    • Please note you can never retrieve the password from this page, you can only delete it and create a new one.
  • Re-add your email account into the mail app on your phone, but use your new app password instead of your regular password (iOS, Android, Windows Phone)
Contact for this page:
Information Services, Aberystwyth University, Hugh Owen Library, Penglais, Aberystwyth, SY23 3DZ
Tel: 01970 62 2400 Email: