Frequently Asked Questions

Academic Issues

Accommodation Personal Emergency Evacuation Plan

Are there any university study facilities for students with disabilities?

What do I do if I have a mobility issue?

What do I do if I require a particular type of accommodation at Aberystwyth University due to my disability/medical/health/mental health issues?

What happens once I fill in my medical details on my accommodation form?

What if I require a personal carer at Aberystwyth University?

What type of accommodation adaptations are available at Aberystwyth University?

When should I apply for accommodation at Aberystwyth University?

Will the medical details on my accommodation application form be kept confidential?

Autism Spectrum Disorder Aspergers Or Similar Conditions

Can I visit Aberystwyth University and meet with an Accessibility Adviser?

Do you help students with Autistic Spectrum Disorder or Aspergers settle in at Aberystwyth University?

Do you provide diagnostic services for Autism Spectrum Disorder, Aspergers and similar conditions?

I think I have an Autistic Spectrum Disorder or Aspergers, what do I do?

What if I am already receiving health/medical support for my Autistic Spectrum Disorder or Aspergers at my home address?

What if I am already receiving social care for my Autistic Spectrum Disorder or Aspergers at my home address?

What other non-academic support is there if I have Autistic Spectrum Disorder or Aspergers?

What sort of support can I expect at Aberystwyth University if I have Autistic Spectrum Disorder or Aspergers?

Where can I find out more about accessibility support and additional needs at Aberystwyth University?

Care Leavers

As a new student and care leaver studying at Aberystwyth University, is there anything else that I need to know?

I am a Care Leaver and about to start first year at Aberystwyth University- what can Student Support Services do to help me?

I am a returning undergraduate, what else can Aberystwyth University do to help me as a Care Leaver?

I am an unsupported student. What financial support can Aberystwyth offer me?

I am an unsupported student. Where can I find help at Aberystwyth?

I am an unsupported student. Where can I find information about Further and Higher Education in Wales?

Changing Course

How do I change my Study Scheme/Module?

What Modules are available?

Childcare

Where can I find childcare?

Concern About Student (staff)

Can Student Support Services provide letters for special circumstances?

How do I contact Aberystwyth University Student Support Services?

How do I find Aberystwyth Student Support Services?

I am concerned about a students mental health. What can I do?

What do I do if a student says they are struggling financially?

What does the Wellbeing Service do?

What is Aberystwyth University's Policy on bullying and harassment?

Where can I find help with critical incidents?

Where can I find the Fitness to Attend policy?

Concern About Student ParentsSupporters

Has my son/ daughter been to their appointment?

How do I book an appointment for my son/ daughter?

How do I contact Aberystwyth University Student Support Services?

I'm feeling homesick - what should I do?

My son or daughter is at Aberystwyth University and I am worried about them. Can you tell me whether they are ok?

My son or daughter is unhappy on their course at Aberystwyth University. What can I do?

What does the Wellbeing Service do?

Counselling Support

Can I get help from the Wellbeing Service when coping with a death?

Can I get help from the Wellbeing Service with domestic violence?

Can my friend book me an appointment?

Does the Wellbeing Service offer Cognitive Behavioral Therapy (CBT)?

How do I book an appointment for my son/ daughter?

How do I find Aberystwyth Student Support Services?

How many sessions can I have with a Wellbeing Practitioner?

How quickly can I see someone at the Student Wellbeing Service?

I'm feeling homesick - what should I do?

I’ve been sexually assaulted where can I get help?

What does the Wellbeing Service do?

What happens after I register with the Wellbeing Service?

What should I do if I cannot attend my Wellbeing Service appointment?

Where can I get help if I have a problem with gambling?

Critical Incidents

Where can I find the procedure on dealing with a sudden student death?

Where can I find the procedure on responding to a report of a missing student?

Departmental Mentoring

How can a Departmental Peer Guide help me?

I am a new first year student at Aberystwyth University, are there Peer Guides in my Department?

Diagnostic Assessment Report/ Educational Psychologists Assessment

Can I claim the cost of my Educational Psychologist Assessment (EPA) from the Aberystwyth University Hardship Fund?

Can I visit Aberystwyth University and meet with an Accessibility Adviser?

How do I choose a psychologist for my Educational Psychologist Assessment (EPA)?

How do I organise getting a diagnostic assessment/evidence for my dyslexia?

How will my Disabled Students Allowance (DSA) support be put in place?

I have had my Educational Psychologist Assessment, do I need to contact Aberystwyth University?

I have had my Educational Psychologist Assessment, what do I do now?

Ive found a qualified Educational Psychologist to do my assessment, what do I do now?

Ive had my Educational Psychologist Assessment (EPA/DPA), what happens next?

What do I need as evidence of my SpLD/dyslexia so that support will be put in place at Aberystwyth University?

Disabled Students Allowance (Postgraduate)

Should I tell university staff about my disability/ongoing health issue?

Who do I contact to get a Study Needs Assessment at Aberystwyth University?

Will Student Support tell my department about my disability/ongoing health issue?

Disabled Students Allowance Undergraduate

Can I visit Aberystwyth University and meet with an Accessibility Adviser?

Do I need to apply for Disabled Students Allowance (DSA) every year?

Does exam provision automatically continue through from school to university?

How do I apply for Disabled Students Allowance as a Postgraduate Student?

How do I choose a psychologist for my Educational Psychologist Assessment (EPA)?

How do I claim back for my printer ink costs and other expenses from my Disabled Students Allowance?

How long does the Disabled Students Allowance (DSA) process take?

How will my Disabled Students Allowance (DSA) support be put in place?

I am a postgraduate student. How do I access my disabled students provision?

I have had my Educational Psychologist Assessment, do I need to contact Aberystwyth University?

I have had my Educational Psychologist Assessment, what do I do now?

I have received a letter from Student Finance saying I am eligible for Disabled Students Allowance, what do I do?

Ive found a qualified Educational Psychologist to do my assessment, what do I do now?

Ive had my letter of eligibility, but Im not in Aberystwyth. What shall I do?

Should I tell university staff about my disability/ongoing health issue?

What do I do with the Disabled Students Allowance entitlement letter?

What is Disabled Students' Allowance (DSA)?

What other non-academic support is there if I have Autistic Spectrum Disorder or Aspergers?

Where can I find help with DSA

Who do I contact to get a Study Needs Assessment at Aberystwyth University?

Will Student Support tell my department about my disability/ongoing health issue?

Exams & Assessments (concerns)

Can I appeal my degree result?

Can Student Support Services provide letters for special circumstances?

Does exam provision automatically continue through from school to university?

How can I get support with my Exams and Assessments?

How do I get exam provision?

How do I report Special Circumstances affecting my Exams and Assessments?

How do I resit an Exam/s?

How will the overall class of my degree be decided?

I have a disability and have sat my exams with no exam provision in place, what can I do?

If I am unhappy with any exam/assignment results or resit markers, how do I appeal?

What do I do if I miss an exam?

What is the Cascade Calculator?

Where can I find my Exam Results?

Where can I find the Student Examination Handbook?

Where can I view my results?

Where do I find a Special Circumstances form and how do I fill it in?

Faith

Does Aberystwyth University have a faith room?

Hardship

Adventure Award to support with overseas travel expenses

What are the Hardship Scholarships?

What is the Hardship Fund?

Where can I find all Student Support FAQs?

Who is eligible for the Student Hardship fund?

Who will have access to the information I submit to the hardship fund?

Hardship Scholarships (Other)

Summer Vacation Travel Award

Welsh Language Literary Prize

Health (General)

I have to go into hospital / go home because I am unwell – who do I tell?

Should I tell university staff about my disability/ongoing health issue?

What should I do if I can't attend teaching sessions due to personal, medical, or other reasons?

Will Student Support tell my department about my disability/ongoing health issue?

Health Conditions

How do I get / get rid of my sharps box?

I have been in contact with someone who has Measles/Mumps/Rubella/Chickenpox What should I do?

I have been in contact with someone who has Meningitis / TB / Hepatitis. What should I do?

What should I do if I can't attend teaching sessions due to personal, medical, or other reasons?

Health Service

How can I find a dentist in Aberystwyth?

How do I register with a GP?

Immunisations

What vaccinations do I need for university?

Individual Exam Provision (accessing)

How can I get support with my Exams and Assessments?

I am allowed to have an amanuensis for my exams; can I have a trial run with an amanuensis before the exam?

I have a disability and have sat my exams with no exam provision in place, what can I do?

I have received an email containing an Institutional Provision page, do I need to do anything?

I have received an email containing an Institutional Provision page, what is this?

I have received my Study Aid and Study Strategies Report, how do I organise my exam provision?

What do I do if I am entitled to rest breaks in my exam?

Where do I go for my exams if I have extra time and the use of a computer?

Where do I go for my exams if I have extra time?

Where do I go if I have a reader/amanuensis?

Where do I go if I have been allowed to sit my exam in a room on my own?

Who do I tell if I do not want my special/individual exam provision?

Individual Exam Provision (obtaining)

Does exam provision automatically continue through from school to university?

How can I get support with my Exams and Assessments?

I don’t have evidence or Disabled Students Allowance but need exam provision, what do I do?

I have a temporary disability (e.g. fractured arm) can I have any exam provision?

I have evidence but dont have Disabled Students Allowance. I need exam provision, what do I do?

I haven’t received my Study Aid and Study Strategies Report, but exams are imminent – what do I do?

I struggle with traditional exams, is there an alternative?

Mental Health Support

Can I get help from the Wellbeing Service when coping with a death?

Can I visit Aberystwyth University and meet with an Accessibility Adviser?

How many sessions can I have with a Wellbeing Practitioner?

How quickly can I see someone at the Student Wellbeing Service?

What does the Wellbeing Service do?

What happens after I register with the Wellbeing Service?

Where can I find all Student Support FAQs?

Money Management

How can I maximise my income?

How can I minimise my outgoings?

How can I save money on shopping?

How do I set a budget?

I need to choose a bank and I’m unsure which to choose, what should I do?

Welsh Language Literary Prize

What are the typical costs of living in Aberystwyth?

Parent And Supporter Information

Do you help students with Autistic Spectrum Disorder or Aspergers settle in at Aberystwyth University?

Does exam provision automatically continue through from school to university?

How can I support my son or daughter during their preparations for attending Aberystwyth University?

Should I consent to share my financial information on the Student Finance application?

What information can parents and supporters expect Aberystwyth University to provide?

Where can I find out more about accessibility support and additional needs at Aberystwyth University?

Personal Tutors

Who can log in to Aladdin?

Personal Tutors (Allocation)

Are all students allocated a personal tutor?

Are tutees/tutors able to request a change in allocation?

Do tutees retain the same tutor throughout their University studies?

How do I find out who my personal tutor is?

How often should tutors and tutees meet?

What happens if a tutor is absent?

When should tutors and tutees first contact each other?

Personal Tutors (Students)

Are all students allocated a personal tutor?

Are tutees/tutors able to request a change in allocation?

Do tutees retain the same tutor throughout their University studies?

How do I find out who my personal tutor is?

How often should tutors and tutees meet?

Is it compulsory for students to attend personal tutor meetings?

What happens if a tutor is absent?

What information should departments provide about personal tutoring?

When should tutors and tutees first contact each other?

Where can I find Aberystwyth University’s policy on personal tutors?

Personal Tutors (common Issues)

What do I do if a student says they are struggling financially?

Personal Tutors (meetings)

How often should tutors and tutees meet?

Is it compulsory for students to attend personal tutor meetings?

When should tutors and tutees first contact each other?

Personal Tutors (references)

I am applying for a job/course and need an academic reference?

Personal Tutors (role)

What information should departments provide about personal tutoring?

Where can I find Aberystwyth University’s policy on personal tutors?

Who undertakes the role of a personal tutor?

Policy And Guidance

How will the university use the emergency contact information I provide?

What is Aberystwyth University's Policy on bullying and harassment?

What is Aberystwyth University's Policy on the Admission of Disabled Students?

What is Aberystwyth University's policy on the Safeguarding of vulnerable persons?

What is the AU policy on recording lectures?

Where can I find Aberystwyth University's Data Protection Policy?

Where can I find Aberystwyth University's Rules Regulations for students?

Where can I find Aberystwyth University's policy on Supporting Staff who are Supporting Students in Crisis?

Where can I find Aberystwyth University’s policy on personal tutors?

Where can I find Aberystwyth University’s procedures on student confidentiality?

Where can I find IS Student service guidelines?

Where can I find the Code of Practice on Freedom of Speech?

Where can I find the Fitness to Attend policy?

Where can I find the Student Alcohol policy?

Where can I find the procedure on dealing with a sudden student death?

Where can I find the procedure on responding to a report of a missing student?

Preparing For University

Can I visit Aberystwyth University and meet with an Accessibility Adviser?

Does exam provision automatically continue through from school to university?

How can I obtain a certificate from the University confirming my student registration?

How can I obtain a letter from the University confirming my UK address?

How can I obtain a letter from the University so I can open a UK bank account?

How do I get a letter to open a student bank account?

How do I register with a GP?

I am an EU student, is there somebody at Aberystwyth University who will check my Student Finance application form for me?

I'm feeling homesick - what should I do?

If I have set up a direct debit to pay for my fees, when will the money be taken from my account?

What do I do if I require a particular type of accommodation at Aberystwyth University due to my disability/medical/health/mental health issues?

What information can parents and supporters expect Aberystwyth University to provide?

When should I apply for accommodation at Aberystwyth University?

Where can I find out more about accessibility support and additional needs at Aberystwyth University?

Where do I go to get proof of my student status (Undergraduates)?

Referrals

I am concerned about a students mental health. What can I do?

Relationships

I am being bullied - who can help?

What is Aberystwyth University's Policy on bullying and harassment?

Resits

How do I pay for my internal resit assessment / supplementary examination fees?

How do I resit an Exam/s?

What if I can’t afford to pay for my resit assessment / supplementary examination fees?

What is an internal resit assessment?

When do I have to pay for my resit assessment / supplementary examinations by?

Who do I contact if I would like to query the amount of credits I have been invoiced for?

Who do I speak to about paying for my resit exams?

Sexual Health

I need the morning after pill. Where can I get this from?

I’ve been sexually assaulted where can I get help?

Signpost Mentoring

As a new student and care leaver studying at Aberystwyth University, is there anything else that I need to know?

Can I email my Signpost Mentor to ask questions?

How often do I get to meet my Signpost Mentor?

I am a Care Leaver and about to start first year at Aberystwyth University- what can Student Support Services do to help me?

I am a new first year student at Aberystwyth University, are there Peer Guides in my Department?

I am a new first year student at Aberystwyth University, how do I get a Signpost Mentor?

I am a returning undergraduate, what else can Aberystwyth University do to help me as a Care Leaver?

I am a second year undergraduate so would a Signpost Mentor be able to help me?

I have a Signpost Mentor but I was wondering if I could see a different Signpost Mentor?

Is Signpost confidential?

Very briefly, what are the benefits of Signpost Mentoring?

What is Signpost Mentoring?

Will I be able to get a Signpost Mentor from my Department?

Signpost Mentors

Does it matter what year I am in to become a Signpost Mentor?

How do I become a Signpost Mentor?

Special Circumstances

Can Student Support Services provide letters for special circumstances?

How do I report Special Circumstances affecting my Exams and Assessments?

What should I do if I can't attend teaching sessions due to personal, medical, or other reasons?

Where do I find a Special Circumstances form and how do I fill it in?

Specific Learning Differences

How do I claim back for my printer ink costs and other expenses from my Disabled Students Allowance?

How long does the Disabled Students Allowance (DSA) process take?

How will my Disabled Students Allowance (DSA) support be put in place?

I am an International/EU student, can I still have a screening?

I have had my screening and I do have a learning difference, what now?

I have had my screening and I do not have a learning difference, what now?

I think I may have a learning difference, what do I do?

Is there a charge for screening?

Ive had my Educational Psychologist Assessment (EPA/DPA), what happens next?

What is Disabled Students' Allowance (DSA)?

Student Confidentiality (Parent-Faqs)

Has my son/ daughter been to their appointment?

How do I book an appointment for my son/ daughter?

My son or daughter is at Aberystwyth University and I am worried about them. Can you tell me whether they are ok?

What information can parents and supporters expect Aberystwyth University to provide?

Where can I find Aberystwyth University's Data Protection Policy?

Where can I find Aberystwyth University’s procedures on student confidentiality?

Student Confidentiality (Staff-Faqs)

Will Student Support tell my department about my disability/ongoing health issue?

Student Confidentiality (Student FAQs)

Are there any situations where Aberystwyth University would breach confidentiality?

Has my son/ daughter been to their appointment?

Is Signpost confidential?

My son or daughter is at Aberystwyth University and I am worried about them. Can you tell me whether they are ok?

Should I tell university staff about my disability/ongoing health issue?

What information will Aberystwyth University share with my parents?

Where can I find Aberystwyth University's Data Protection Policy?

Where can I find Aberystwyth University’s procedures on student confidentiality?

Will Student Support tell my department about my disability/ongoing health issue?

Will the medical details on my accommodation application form be kept confidential?

Student Documents

Can Student Support Services provide letters for special circumstances?

How can I obtain a certificate from the University confirming my student registration?

How can I obtain a letter from the University so I can open a UK bank account?

How do I get a letter to open a student bank account?

What is the Cascade Calculator?

Where do I find a Special Circumstances form and how do I fill it in?

Where do I go to get proof of my student status (Postgraduates)?

Where do I go to get proof of my student status (Undergraduates)?

Where do I need to go to get proof of my eligibility for Council Tax exemption?

Who do I need to talk to about issues with graduation/graduation certificates?

Student Finance And Fees - Distance Learners

Am I able to bulk buy modules in advance?

Can I be part sponsored for my Distance Learning Course?

Student Finance And Fees - Postgraduate

How do I pay my tuition fees?

I am a returning student and am unable to complete the registration process.

I have applied for funding through Student Finance but it hasn't been approved yet. What should I do?

What funding is available to me if I decide to pursue postgraduate study?

Where can I book an appointment with the student fees office?

Who do I need to talk to with an enquiry about grants/accommodation for my PGCE?

Student Finance And Fees - Undergraduate

How do I pay my tuition fees?

How will taking withdrawal/changing to studying part time affect my funding/tuition fees?

I am a returning student and am unable to complete the registration process.

I am an EU student, is there somebody at Aberystwyth University who will check my Student Finance application form for me?

I have applied for funding through Student Finance but it hasn't been approved yet. What should I do?

If I have set up a direct debit to pay for my fees, when will the money be taken from my account?

If I withdraw will I still have to pay my Aberystwyth University fees?

When and where can I see the Student Fees Team?

Where can I book an appointment with the student fees office?

Who do I contact if I would like to query the amount of credits I have been invoiced for?

Student Hardship Fund

Can I claim the cost of my Educational Psychologist Assessment (EPA) from the Aberystwyth University Hardship Fund?

Summer Vacation Travel Award

What is the Hardship Fund?

Where can I find the Aberystwyth University Hardship Fund application form?

Who is eligible for the Student Hardship fund?

Who will have access to the information I submit to the hardship fund?

Will I get back the documents I have submitted with my Hardship Fund Application?

Study Needs Assessment

Do I need to apply for Disabled Students Allowance (DSA) every year?

How will my Disabled Students Allowance (DSA) support be put in place?

I am an International/EU student with a disability can I have a Study Needs Assessment?

I have had my Educational Psychologist Assessment, do I need to contact Aberystwyth University?

I have received a letter from Student Finance saying I am eligible for Disabled Students Allowance, what do I do?

I haven’t received my DSA equipment, what do I do?

Ive had my letter of eligibility, but Im not in Aberystwyth. What shall I do?

What do I do with the Disabled Students Allowance entitlement letter?

What does the assessment entail?

When will I receive my Study Aid and Study Strategies Report?

Who do I contact to get a Study Needs Assessment at Aberystwyth University?

Support

As a new student and care leaver studying at Aberystwyth University, is there anything else that I need to know?

How do I contact Aberystwyth University Student Support Services?

How do I find Aberystwyth Student Support Services?

I am a Care Leaver and about to start first year at Aberystwyth University- what can Student Support Services do to help me?

I am a new first year student at Aberystwyth University, are there Peer Guides in my Department?

I am an unsupported student. What financial support can Aberystwyth offer me?

I am an unsupported student. Where can I find help at Aberystwyth?

Mathematics and Statistics Support at Hugh Owen Library

Where can I find all Student Support FAQs?

Where can I find out more about accessibility support and additional needs at Aberystwyth University?

Taking Time Out Of University

How do I change my study scheme at Aberystwyth University?

How will taking withdrawal/changing to studying part time affect my funding/tuition fees?

I am considering withdrawing from Aberystwyth University, what should I do?

I want to withdraw before my Aberystwyth University semester exams. When is the deadline for withdrawals?

If I take temporary withdrawal can I still access my email for the time in which I am withdrawn?

If I withdraw will I still have to pay my Aberystwyth University fees?

Where can I find the Fitness to Attend policy?

Will I receive confirmation of my withdrawal from Aberystwyth University?

The Peter Hancock Scholarship Fund

Adventure Award to support with overseas travel expenses

What is the Peter Hancock Scholarship Fund?