How do I use my softphone?

  • Install the Cisco Jabber Softphone on your computer (How do I install a softphone on my computer?)
  • Open the Cisco Jabber shortcut and log in using your AU username and password
  • If you receive any popups you should click Accept
  • Click the computer screen or phone icon at the bottom left and make sure you have selected Use my computer for calls
  • To make a call, type a number in to the box at the top of the window and press the green call button. You can also search AU contacts by name or email in this box
  • To answer or reject calls, click the Answer or Decline button in the popup window when you receive a call
  • The menu on the left of the window allows you to see your saved contacts, your recent dialled/received calls, check your voicemail and check your calendar
  • While on a call, press the More button to see options for holding, transferring, merging or conference calling
  • Note the conference option only supports up to four participants. If you require a conference call with more participants, you will need to book a conference number (How to book a conference number?)
Contact for this page:
Information Services, Aberystwyth University, Hugh Owen Library, Penglais, Aberystwyth, SY23 3DZ
Tel: 01970 62 2400 Email: