I am having problems accessing e-resources off campus, what should I do?

Instructions and advice are provided to help you access AU-subscribed ebooks, ejournals, full text articles and databases, when you are off campus. If you are still unable to access a resource or full text, please follow this troubleshooter.

  • Ensure that web browsing via your computer is working correctly by visiting a couple of websites outside Aberystwyth University

  • Check if there is any scheduled maintenance or unscheduled downtime reported which may be affecting AU services or the resource provider ( How do I do that? )

  • Ensure you have signed into Primo VPN and Primo (How can I tell if I'm signed into Primo?) and that the browser is still open

Access requirements

  • Check for and follow any access requirements particular to the resource you want to use. This FAQ explains where to find the custom off-campus advice provided when accessing different resources and how to follow it

  • If you have entered a resource and a message is displayed indicating that you are not permitted to view the content, or you are asked to pay for the content, look out for one of the following on the page

    • Shibboleth login

    • UK Access Federation login

    • Institution login

    • Aberystwyth University login

    Click on one of these and follow the instructions. You may need to

    • select UK Federation from one menu and Aberystwyth University from another if prompted to do so

    • select the resource you wish to view by choosing it from a list of resources provided by the online publisher

    • browse the full holding of a journal to find an individual article (use the volume, issue and pages information in the article search result you have clicked from)


  • If you have opened an online journal and you browse to an article which you find is not available, ensure that Aberystwyth University has a subscription to that article by finding the journal in Primo, clicking View Online and checking that the article is within the range of publication dates subscribed to. We may not have access to the full text of the entire run of the journal e.g. in this example we have from 2002 onwards:

journal date range

  • If you are using the A-Z of E-Resources and you fail to log in with your Aberystwyth University username and password when prompted to do so after clicking on a resource with an F button to the right of it, please report it using the details below

Print alternatives

  • The presence of Available at or Find & Request tab in a journal search result in Primo indicates the Library holds the journal in print. If an article you want was published within the range of publication dates subscribed to, and you are a Distance Learner, contact Information Services to arrange for a scan to be emailed to you.


If you still cannot access the resource you need please email ejournals@aber.ac.uk or phone 01970622400 with the following information

  • which ejournal or other resource you were trying to access
  • the date and time you tried 
  • the error message you received (if any)
  • if you were at home, your workplace or elsewhere

Not subscribed?

Contact for this page:
Information Services, Aberystwyth University, Hugh Owen Library, Penglais, Aberystwyth, SY23 3DZ
Tel: 01970 62 2400 Email: is@aber.ac.uk