Frequently Asked Questions

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Supporting users - COVID-19

How and where can I print?

How do I send documents to print?

What support is available from Information Services for students studying remotely due to COVID-19?

Where can I find help with Guacamole?

Where can I find my nearest printer/copier?

FAQs to help you with your studies

Browser Guidance for Students Using Blackboard and Turnitin

Can I borrow equipment from Information Services?

How and where can I print?

How can I access library resources?

How can I make sure I don't lose my work?

How can I return my library loans?

How do I access Blackboard through a mobile?

How do I add my timetable to my personal calendar (iCal)?

How do I submit a Turnitin assignment? (Student)

How do I use the Blackboard App?

How do I view a Panopto lecture recording?

I have returned my library loans, why are they still appearing on my account?

The item I want is not in any of the University libraries, what can I do?

What should I do if I am leaving? (students)

What software is available in the computer rooms?

Where are there computers on campus available for me to use?

Where can I download ApAber?

Where can I find a list of computer rooms and their locations?

Where can I find my lecture timetable?

Where can I find training courses for AU staff?

Where can students and staff download Microsoft Office for their own computer for free?

Where do I find the reading list for the module I'm studying?