Frequently Asked Questions

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FAQs for staff working from home

Can I access the software on University computers from off-campus?

Can I remote desktop from my Mac to my work computer?

Can I use Zoom at Aberystwyth University?

Guidance for staff working from home

How can I access library resources now the library is closed?

How can I remote desktop from my Mac at home to my Mac at work

How do I access e-resources off campus?

How do I connect to my work computer with the Remote Desktop facility?

How do I install AStRA on my own computer at home?

How do I set up my computer to use VPN?

How do I update the password for logging on my AU staff laptop to my latest password?

How do I upgrade from Windows 7 to Windows 10?

How do I use my softphone?

How do I use the microphone/headset on my home computer when using Remote Desktop ?

Teaching and Learning Continuity FAQ Hub

What is multi-factor authentication?

What will happen to my library loans now the Library is closed?

Where can I drop off Aberystwyth University library books while the Library is closed?

Where can I find Aberystwyth University information on Coronavirus?

Where can I find help with Microsoft Teams?

FAQs to help you during the summer vacation

Can I access the software on University computers from off-campus?

How can I access library resources now the library is closed?

What am I searching in Primo?

What is Blank Course Copy (staff)?

What should I do if I am leaving (staff)?

What should I do if I am leaving? (students)

When will my University computer account close?

Where can I apply for a refund of my Aber Card credit?

Where can I apply for a refund of my parking permit (Students)?

Where can I drop off Aberystwyth University library books while the Library is closed?

Where can I find out about the Graduation ceremonies?