Frequently Asked Questions

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Borrowing Computers

Can I borrow equipment from the University?

Departmental Computers

How are Departmental PCs supplied?

How do I log in to a University owned computer off-campus?

How do I set up the monitor hub?

How do I switch to using my new Macbook as my main computer?

How do I transfer my files and data to a new device? (Windows)

How do I use a monitor hub?

How do Information Services dispose of redundant IT equipment?

I am moving department, do I take my laptop and monitor hub with me?

Faults

How do I report a fault with a University computer or telephone?

Installing Software On Aberystwyth University Staff Computers

Can I install software on my University owned computer (Mac)?

Can I install software on my University owned computer (Windows)?

How do I activate my copy of Windows?

How do I connect to the University software drive (Mac)?

How do I install Cysgliad on my computer?

How do I install Endnote on my departmental computer (Mac)?

How do I install Endnote on my departmental computer (Windows)?

How do I install Microsoft Office on an AU staff computer?

How do I install Windows on my departmental computer?

How do I log in to the Self-Service Portal (Mac)?

How do I request software to be added to the Company Portal?

How to I resolve a Microsoft Office Licence error on a University owned computer?

Where can I find the Company Portal on my AU staff computer (Windows)?

Why isn't the Company Portal showing any software for me to download?

Old Computers

How do I securely wipe my computer or other relevant EEE ready for disposal?

How do staff dispose of redundant computers and other IT equipment?

Unattended Computers

What is University policy on ensuring staff computers lock when unattended?

Using CISCO Phones

How do I answer another phone that is ringing?

How do I change the ring tone on my CISCO phone?

How do I divert a call to voice mail?

How do I divert my VOIP phone to another number?

How do I logout of my office phone?

How do I pick up a call that is on Hold?

How do I report a fault with a University computer or telephone?

How do I set up speed dialling on my VOIP phone?

How do I transfer a call on my CISCO phone?

How do I use my office phone?

How do I use tone dialling with my CISCO phone?

I am moving jobs. Can I take my phone number with me?

My VOIP phone has dark patches on the screen. What can I do?

My phone number is incorrect in the online directory. What do I do?

Where do I log in to the Phone Manager? (Authorised users only)

Wiping Computers

How do I securely wipe my computer or other relevant EEE ready for disposal?