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Frequently Asked Questions
voip phone
Frequently Asked Questions
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Conference Calls
How do I arrange a conference call?
How do I check if a conference extension is available?
How do I make a conference call using my VOIP phone?
How do I start a conference call I have booked?
Equipment Loans
Can I borrow equipment from Information Services?
Further information on the Passthrough Powerline Adapters available to borrow from Information Services
How do I cancel my booking for loan stock?
How do I log in to the loan stock laptops?
How do I use the Logitech MeetUp equipment?
Where can I check my booking for loan stock?
Where can I see when my library loans are due back?
Mobile Email
How can I access my Timetable from my phone (Android)?
How can I access my Timetable from my phone? (iOS)
How do I remove an email account from my phone? (Android)
How do I remove an email account from my phone? (iOS)
How do I set up a work profile on my Android device? (Staff)
How do I set up my email and calendar on my phone? (Android)
How do I set up my email and calendar on my phone? (iOS)
Mobile Phone Sales
How do I order a mobile phone for work?
Where can I login to the EE portal (Authorised users only)?
Phone Numbers
How do I arrange a telephone number for a new member of staff?
How do I set up speed dialling on my VOIP phone?
I am moving jobs. Can I take my phone number with me?
My phone number is incorrect in the online directory. What do I do?
Phone PINs
How do I reset the PIN for my VOIP phone?
Sales
What items are for sale in the Hugh Owen Library?
Where can I buy a USB drive?
Where can I buy a wireless adaptor?
Where can I buy blank CDs and DVDs?
Where can I buy headphones?
Setting Up Voice Mail
Can I have voice mail on my office phone?
How do I configure voice mail to sort my messages how I like them (Unity)?
How do I notify someone else if messages have been left on my voice mail?
How do I record a personal voice mail greeting (Unity?)
How do I record different greetings and set them to be played at certain times and dates?
How do I record different greetings and set them to be played at certain times and dates? (Unity)
Where can I login to my voice mail administration page (Unity)?
Using CISCO Phones
How do I answer another phone that is ringing?
How do I change the ring tone on my CISCO phone?
How do I divert a call to voice mail?
How do I divert my VOIP phone to another number?
How do I logout of my office phone?
How do I pick up a call that is on Hold?
How do I report a fault with a University computer or telephone?
How do I set up speed dialling on my VOIP phone?
How do I transfer a call on my CISCO phone?
How do I use my office phone?
How do I use tone dialling with my CISCO phone?
I am moving jobs. Can I take my phone number with me?
My VOIP phone has dark patches on the screen. What can I do?
My phone number is incorrect in the online directory. What do I do?
Where do I log in to the Phone Manager? (Authorised users only)
Using Softphones
How do I answer a call using my softphone (Jabber)?
How do I install a softphone (Jabber) on my PAU domain computer?
How do I install a softphone (Jabber) on my own personal computer?
How do I put a call on hold using my softphone (Jabber)?
How do I transfer a call using my softphone (Jabber)?
How do I use Jabber on my mobile?
How do I use my softphone?
Where can I obtain a headset to use with my softphone?
VPN
How do I access e-resources off campus?
How do I log in to a University owned computer off-campus?
How do I set up GlobalProtect VPN (Android)?
How do I set up GlobalProtect VPN (Linux)?
How do I set up GlobalProtect VPN (Mac)?
How do I set up GlobalProtect VPN (Windows)?
How do I set up GlobalProtect VPN (iOS)?
How do I set up my computer to use VPN?
How do I uninstall GlobalProtect VPN from my computer? (Windows)
How do I update my VPN to use the new service (all devices)?
My VPN connection does not seem to working, what can I do?
My VPN connection isn't working, what can I try? (Mac)
Where can I test my network speed?
Welsh
How do I add Welsh content to a web page in the CMS?
How do I add a logo to my email signature to show I am a Welsh speaker or learner? (Outlook)
How do I add a logo to my email signature to show I am a Welsh speaker or learner? (Webmail)
How do I add a mailtip to show I speak Welsh?
How do I add the Welsh translation to my web page in the CMS?
How do I change Microsoft Office into Welsh?
How do I change my computer into Welsh? (Public Computer)
How do I change my computer to use Welsh? (Mac)
How do I change my computer to use Welsh? (Windows)
How do I change the language in Microsoft Teams?
How do I change the language on my smartphone to Welsh (Android)?
How do I change the language on my smartphone to Welsh (iPhone)?
How do I get my content translated to be used in the CMS?
How do I install Cysgliad on my computer?
How do I set the section information in Welsh in the CMS?
How do I use Cysgeir?
How do I use Cysill?
How do I use the Welsh language interface in Blackboard?
How do I use the welsh language interface to view my email? (Webmail)
Is there a welsh spell checker I can use?
Where can I download a free Welsh dictionary app for my phone?
Where can I download a welsh language version of Open Office?
Where can I download the Office Language Interface Pack for Welsh?
Where can I find a free online Welsh language spelling and grammar checker?
Where can I find a free online welsh dictionary?
Welsh Language
How do I add a mailtip to show I speak Welsh?
How do I change Microsoft Office into Welsh?
How do I change the language on my smartphone to Welsh (Android)?
How do I change the language on my smartphone to Welsh (iPhone)?
How do I set my preferred language? (Staff)
How do I set my preferred language? (Student)
How do I type a to bach?
How do I update my written and oral Welsh language ability on Aber People?
How do I use the Welsh language interface to view my email? (Outlook)
How do I use the welsh language interface to view my email? (Webmail)
Is there a welsh spell checker I can use?
Setting your preferred language on Primo
Where can I find advice on setting a bi-lingual signature?
Where can I find guidance on the text to include in my Automatic Reply?
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