Frequently Asked Questions

Aspire For Students

Blackboard And Aspire (staff)

How do I access Aspire off campus?

How do I link my module reading list to the hierarchy in Aspire?

How do I link my reading list to a Blackboard module?

How do I publish / re-publish my reading list in Aspire?

I've made a change to my Aspire list and republished - when will it show in the Blackboard module?

I've published my Aspire list - why can't I see it in my Blackboard module?

What happens when I publish a draft list in Aspire?

Blackboard For Students

Blackboard Test taking guidelines (Student)

Browser Guidance for Students Using Blackboard and Turnitin

How do I access my assignment feedback for a Blackboard Assignment? (Student)

How do I add an entry to my Blackboard Journal? (Student)

How do I add an entry to my Blackboard blog? (Student)

How do I add and edit pages in my Blackboard wiki? (Student)

How do I submit a Blackboard Assignment? (Student)

How do I use Blackboard (Students)

What is Blackboard Ally? (student)

Copying Aspire Lists (staff)

How do I copy an Aspire list from one module to another?

How do I prepare for Aspire Reading List Copy?

How do I re-use an existing Aspire list in English for a Welsh-equivalent module (or vice versa)?

I teach the same content in different modules - do I have to create a new list for each module in Aspire?

Creating Aspire Bookmarks Staff

How can I share Aspire bookmarks with my colleague?

How do I add a DVD in Primo to Aspire?

How do I add a book in Primo to an Aspire reading list?

How do I add a book manually to my Aspire reading list?

How do I add a book that is not in Primo to an Aspire reading list?

How do I add a book to an Aspire reading list from a bookseller or publisher website?

How do I add a book to an Aspire reading list using its ISBN?

How do I add a chapter of a book to Aspire?

How do I add a course or video from LinkedIn Learning to an Aspire reading list? (Staff)

How do I add a journal article to an Aspire reading list?

How do I add a web page or online video to an Aspire reading list?

How do I add an article to Aspire by manually adding the bibliographic details?

How do I add an article to Aspire using a DOI?

How do I add an article to an Aspire reading list?

How do I add an item to Aspire to use in a reading list later?

How do I add the Aspire bookmaking extension to Safari on an iPad?

How do I add the Aspire bookmarking extension to Edge?

How do I complete the 'Create' or 'Create and add to list' forms in Aspire?

I want to add a book in Primo to Aspire but it has no ISBN - what can I do?

Where can a find a DOI for an article I want to add to Aspire?

Creating Aspire Lists (staff)

A module I convene will have a different module code next year - what must I do about the Aspire reading list for it?

Can I have a private reading list in Aspire?

Can I re-purpose an old Aspire list for a returning module?

Can I sort my Aspire reading list in alphabetical order?

Has a reading list been created for my module in Aspire and has it been published?

How can I tell if I have unpublished changes in my reading lists?

How can I tell if my Aspire reading list is linked to the hierarchy?

How do I add a reading list for a module awaiting approval?

How do I add the Aspire bookmarking extension to Safari on a MacBook?

How do I arrange for the library to stock the items on my module reading lists (teaching staff)?

How do I change my profile in Aspire?

How do I change the order of items in an Aspire reading list?

How do I copy an Aspire list from one module to another?

How do I create a module reading list in Aspire?

How do I create an Aspire reading list for a distance learning module?

How do I create my Aspire profile?

How do I embed one section within another in an Aspire reading list?

How do I import records into Aspire from Mendeley?

How do I link my module reading list to the hierarchy in Aspire?

How do I publish / re-publish my reading list in Aspire?

How do I remove a list from My Lists?

I cant publish my Aspire list - what can I do?

I teach the same content in different modules - do I have to create a new list for each module in Aspire?

I've added books and other items to My Bookmarks in Aspire - how do I add them to my Aspire reading list?

I've published my Aspire list - why can't I see it in my Blackboard module?

In Aspire can I see all the sections of a list at a glance?

Is my Aspire reading list ready to be published?

The item I want is not in any of the University libraries, what can I do?

There is no Create new list button in Aspire - how can I arrange for it to appear so I can add reading lists?

What are the deadlines for arranging library stock purchase and digitisation for taught modules?

What do I need to know about the module before creating a new reading list in Aspire?

Why must I set the Importance for everything in my Aspire reading list?

Why must the Resource Type be correct in an Aspire bookmark?

Digitisation And Aspire

As module convenor, can I upload a personally digitised chapter or article into my Aspire reading list?

Can I use the same digitised chapter or article in another reading list and module I teach?

Can the digitisation service source a chapter or article that the library does not stock?

How can I make the digitisation process quicker?

How can I re-use links to digitised content in my Blackboard module?

How do I add a chapter of a book to Aspire?

How do I add a journal article to an Aspire reading list?

How do I create an account to use the advanced features when reading a scanned chapter/article on Aspire?

How do I fix broken or faulty links in my Aspire reading list?

How do I request a second chapter to be digitised under the licence extension by the CLA? (until 31 July 2021)

How do I request material to be digitised for a reading list?

How do I use the advanced features when viewing a scanned chapter/article in Aspire?

How do library staff make digitised readings available to students?

How does the digitisation service work?

How much can be digitised for a module?

If I use the same digitised chapter or article in subsequent years, do I need to re-request the reading again for a module?

It has not been possible to digitise a reading for a module - what can a module convenor do?

What are the benefits to digitising material on my reading list?

What are the details of the Copyright Licensing Agency (CLA) licence which permits Information Services to digitise material?

What can be digitised under the Copyright Licensing Agency's Higher Education Licence?

What cannot be digitised under the Copyright Licensing Agency's Higher Education (CLA HE) licence?

What if I want more than two chapters from a book to be digitised for my reading list?

What is the Digital Content Store (DCS)?

When will digitised material be available?

Who can apply to have items digitised for a module?

Why are library staff unable to digitise a reading I've selected for my Aspire reading list?

Disabled Students Allowance (Postgraduate)

Should I tell university staff about my disability/ongoing health issue?

Who do I contact to get a Study Needs Assessment at Aberystwyth University?

Will Student Support tell my department about my disability/ongoing health issue?

Disabled Students Allowance Undergraduate

Can I visit Aberystwyth University and meet with an Accessibility Adviser?

Do I need to apply for Disabled Students Allowance (DSA) every year?

Does exam provision automatically continue through from school to university?

How do I apply for Disabled Students Allowance as a Postgraduate Student?

How do I choose a psychologist for my Educational Psychologist Assessment (EPA)?

How do I claim back for my printer ink costs and other expenses from my Disabled Students Allowance?

How long does the Disabled Student’s Allowance (DSA) process take?

How will my Disabled Students Allowance (DSA) support be put in place?

I am a postgraduate student. How do I access my disabled students provision?

I have had my Educational Psychologist Assessment, do I need to contact Aberystwyth University?

I have had my Educational Psychologist Assessment, what do I do now?

I have received a letter from Student Finance saying I am eligible for Disabled Students Allowance, what do I do?

Ive found a qualified Educational Psychologist to do my assessment, what do I do now?

Ive had my letter of eligibility, but Im not in Aberystwyth. What shall I do?

Should I tell university staff about my disability/ongoing health issue?

What do I do with the Disabled Students Allowance entitlement letter?

What is Disabled Students' Allowance (DSA)?

What other non-academic support is there if I have Autistic Spectrum Disorder or Aspergers?

Where can I find help with DSA

Who do I contact to get a Study Needs Assessment at Aberystwyth University?

Will Student Support tell my department about my disability/ongoing health issue?

Distance Learning Students

Am I able to bulk buy modules in advance?

Can I be part sponsored for my Distance Learning Course?

Does the Library offer a postal loan service to Distance Learning students?

How do AU Distance Learning students request copies of journal articles?

How do AU Distance Learning students request copies of thesis?

How do I create an Aspire reading list for a distance learning module?

How do I request a postal loan from the library?

I am a Distance Learner. Where should I return my books?

I am based off-campus, can I send my dissertation to you to be bound?

What facilities are available to distance learners?

Where do I purchase Distance Learning modules, I am a self-financing student?

Why can't I access Box of Broadcasts content when I am overseas?

Editing Aspire Bookmarks (staff)

Can I sort my Aspire bookmark list in alphabetical order?

How do I add a note to student or a note to library in Aspire?

How do I add an item to Aspire to use in a reading list later?

How do I add more information to a book or other item in Aspire e.g. a volume or url?

How do I add the Aspire bookmaking extension to Safari on an iPad?

How do I add the Aspire bookmarking extension to Edge?

How do I edit an item in my Aspire reading list?

Why must the Resource Type be correct in an Aspire bookmark?

Editing Aspire Lists (staff)

Can I check to see what changes have happened recently to my list in Aspire?

Can I re-purpose an old Aspire list for a returning module?

Can I sort my Aspire reading list in alphabetical order?

How can I add an Online Resource button to an item in an Aspire reading list?

How can I tell if I have unpublished changes in my reading lists?

How do I add a book using the Add Resource button to my Aspire reading list?

How do I add an article to Aspire by manually adding the bibliographic details?

How do I add some text to my Aspire Reading List?

How do I change the order of items in an Aspire reading list?

How do I complete the 'Create' or 'Create and add to list' forms in Aspire?

How do I delete a reading list from Aspire?

How do I edit a module reading list in Aspire?

How do I edit an item in my Aspire reading list?

How do I edit the attributes of my Aspire list e.g. title, semester?

How do I embed one section within another in an Aspire reading list?

How do I fix broken or faulty links in my Aspire reading list?

How do I publish / re-publish my reading list in Aspire?

How do I remove a bookmark from an Aspire reading list?

How do I remove a list from My Lists?

How do I set the importance for an item in Aspire i.e. Essential or Further Reading?

How do I update my reading list for the new academic year?

I need to edit a reading list that was added to Aspire by someone else - what do I need to do?

I want to add a book in Primo to Aspire but it has no ISBN - what can I do?

I'm the co-ordinator of a module - how do I make myself the reading list owner in Aspire?

I've added books and other items to My Bookmarks in Aspire - how do I add them to my Aspire reading list?

In Aspire can I see all the sections of a list at a glance?

Is my Aspire reading list ready to be published?

What are the deadlines for arranging library stock purchase and digitisation for taught modules?

FAQs To Help Graduating Students

How can I return my library loans?

I need a transcript of my grades / degree results, where can I get this?

Information for graduating students

What should I do if I am leaving? (Student)

When will my University computer account close?

Where can I apply for a refund of my Aber Card credit?

Where can I find out about the Alumni email service?

Where can I find out about the Graduation ceremonies?

Where can I see the graduation ceremonies streamed live?

Who can I contact about Graduation?

Who do I need to talk to about issues with graduation/graduation certificates?

FAQs To Help New Students

How and where can I print?

How can I contact the Academic Regsitry?

How can I get a letter confirming that I am a student?

How can I obtain a certificate from the University confirming my student registration?

How can I obtain a letter from the University confirming my UK address?

How do I Register as a new student?

How do I access my student record online?

How do I activate my Aberystwyth University email account?

How do I apply for a Totum card?

How do I apply for an Aber Card?

How do I connect my computer to the Universitys wireless network?

How do I connect my games console or smart TV to the student network (Wired)?

How do I connect my games console or smart TV to the student network (Wireless)?

How do I find Aberystwyth Student Support Services?

How do I log in to the central printers?

How do I log into Blackboard?

How do I login to the new students induction?

How do I pay my tuition fees?

How do I print?

How do I send documents to print?

How do I set up my computer to use the wired internet connection in halls?

How do I speak/email/on-line chat with someone about my Academic enquiry?

How do I top up my Aber Card?

How many books may I borrow?

I am a returning student and am unable to complete the registration process.

I am going to be late Registering, what should I do?

I have applied for funding through Student Finance but it hasn't been approved yet. What should I do?

I need to change the card from which my accommodation is paid, how do I do this?

I want to open a bank account and need a letter of introduction.

I was originally due to study at a different university, and have applied for my Student Loan there. What should I do?

I'm feeling homesick - what should I do?

My question isn't listed, who can I contact for further assistance?

There is a delay with my Student Finance application and I am worried I won't be able to pay my accommodation instalment.

What is the deadline for Registering?

What software is available from IS?

When I completed my license pack I opted for the wrong instalment option. How can I change this?

When and where can I see the Student Fees Team?

Where and when should I register for my modules?

Where are the printer-copiers located?(AU only)

Where can I check my University email?

Where can I collect my car parking permit?

Where can I download ApAber?

Where can I download Microsoft Teams?

Where can I find a guide to student union Freshers events?

Where can I find a library floor map?

Where can I find help with using my computer from Halls?

Where can I find maps of the town and campus?

Where can I find the University Finance office?

Where do I collect my Aber Card?

Where do I find the reading list for the module I'm studying?

FAQs To Help Returning Students

How can I obtain a certificate from the University confirming my student registration?

How do I Register as a new student?

How do I change my Study Scheme/Module?

How do I send documents to print?

How do I speak/email/on-line chat with someone about my Academic enquiry?

How do I top up my Aber Card?

I am going to be late Registering, what should I do?

I have forgotten my password what should I do?

I'm a returning student but I didn't complete Provisional Registration

My question isn't listed, who can I contact for further assistance?

What is the deadline for Registering?

What should I do if my University wireless connection isn't working?

When and where can I see the Student Fees Team?

Where and when should I register for my modules?

Where can I check if my University IT account and password is working?

Where can I check my University email?

Where can I collect my car parking permit?

Where can I revalidate my Aber Card?

International Students

As an international student what should I do if I am unable to record my attendance for any reason?

Where can I find help and information for international students?

LinkedIn Learning And Aspire

How do I add a course or video from LinkedIn Learning to an Aspire reading list? (Staff)

Linking To Aspire

How do I add my Aspire reading list to Y Porth?

How do I create a link to a section in an Aspire reading list?

How do I fix broken or faulty links in my Aspire reading list?

How do I link to an Aspire list?

How do I make my DIS distance learning module available in Blackboard?

Mobile Aspire

How do I add the Aspire bookmaking extension to Safari on an iPad?

Personal Tutors (Students)

Are all students allocated a personal tutor?

Are tutees/tutors able to request a change in allocation?

Do tutees retain the same tutor throughout their University studies?

How do I find out who my personal tutor is?

How often should tutors and tutees meet?

Is it compulsory for students to attend personal tutor meetings?

What happens if a tutor is absent?

What information should departments provide about personal tutoring?

When should tutors and tutees first contact each other?

Where can I find Aberystwyth University’s policy on personal tutors?

Primo And Aspire (staff)

Can I sort my Aspire bookmark list in alphabetical order?

Has a reading list been created for my module in Aspire and has it been published?

How can I add an Online Resource button to an item in an Aspire reading list?

How do I add a DVD in Primo to Aspire?

How do I add a book in Primo to an Aspire reading list?

How do I add a book manually to my Aspire reading list?

How do I add a book that is not in Primo to an Aspire reading list?

How do I add a book using the Add Resource button to my Aspire reading list?

How do I add a journal article to an Aspire reading list?

How do I add a note to student or a note to library in Aspire?

How do I add a reading list for a module awaiting approval?

How do I add an article to an Aspire reading list?

How do I add more information to a book or other item in Aspire e.g. a volume or url?

How do I change my profile in Aspire?

How do I edit a module reading list in Aspire?

How do I edit an item in my Aspire reading list?

How do I edit the attributes of my Aspire list e.g. title, semester?

How do I import records into Aspire from EndNote?

How do I import records into Aspire from Mendeley?

How do I set the importance for an item in Aspire i.e. Essential or Further Reading?

How do I update my reading list for the new academic year?

I need to edit a reading list that was added to Aspire by someone else - what do I need to do?

I want to add a book in Primo to Aspire but it has no ISBN - what can I do?

I'm the co-ordinator of a module - how do I make myself the reading list owner in Aspire?

I've made a change to my Aspire list and republished - when will it show in the Blackboard module?

Where can I find self-paced training materials for Aspire Reading Lists?

Where can a find a DOI for an article I want to add to Aspire?

Publishing Aspire Lists (staff)

Can I have a private reading list in Aspire?

How can I tell if I have unpublished changes in my reading lists?

How do I link my module reading list to the hierarchy in Aspire?

How do I link to an Aspire list?

How do I publish / re-publish my reading list in Aspire?

I cant publish my Aspire list - what can I do?

I've made a change to my Aspire list and republished - when will it show in the Blackboard module?

I've published my Aspire list - why can't I see it in my Blackboard module?

Is my Aspire reading list ready to be published?

What are the deadlines for arranging library stock purchase and digitisation for taught modules?

What happens when I publish a draft list in Aspire?

Removing Aspire Bookmarks (staff)

How do I add the Aspire bookmaking extension to Safari on an iPad?

How do I add the Aspire bookmarking extension to Edge?

How do I remove a bookmark from an Aspire reading list?

Sections In Aspire (staff)

How do I add, move or delete a section from an Aspire reading list?

How do I create a link to a section in an Aspire reading list?

How do I embed one section within another in an Aspire reading list?

In Aspire can I see all the sections of a list at a glance?

Starting With Aspire (staff)

Can I re-purpose an old Aspire list for a returning module?

Has a reading list been created for my module in Aspire and has it been published?

How do I access Aspire off campus?

How do I add an item to Aspire to use in a reading list later?

How do I add the Aspire bookmarking extension to Chrome?

How do I add the Aspire bookmarking extension to FireFox?

How do I add the Aspire bookmarking extension to Safari on a MacBook?

How do I add the Aspire bookmarking extension to my browser?

How do I arrange for the library to stock the items on my module reading lists (teaching staff)?

How do I change my profile in Aspire?

How do I complete the 'Create' or 'Create and add to list' forms in Aspire?

How do I create a module reading list in Aspire?

How do I create my Aspire profile?

How do I log in to Aspire Reading Lists?

How do I view analytics for my Aspire reading list? (staff)

There is no Create new list button in Aspire - how can I arrange for it to appear so I can add reading lists?

What do I need to know about the module before creating a new reading list in Aspire?

Where can I find help with Talis Aspire?

Where can I find self-paced training materials for Aspire Reading Lists?

Students

Can I appeal my degree result?

Can students use a staff central printer?

How can I get a letter confirming that I am a student?

How can I get support with my Exams and Assessments?

How do I report Special Circumstances affecting my Exams and Assessments?

How do I request an Extension to my coursework submission deadline?

How do I resit an Exam/s?

How do I submit a late assignment / piece of Coursework?

How will the overall class of my degree be decided?

I have a question about Turnitin / Blackboard.

I need a transcript of my grades / degree results, where can I get this?

I need another copy of my degree Certificate, where do I get this from?

Welsh Language Literary Prize

What is the Cascade Calculator?

Where can I find my Exam Results?

Where can I find the Student Examination Handbook?

Where can I view the Exam Timetable?

Who do I submit my course work to?

Summer University Students

What facilities and services are available to Summer University students?

Taking Part In A Vevox Session Students

Can I use Vevox on my mobile device? (Students)

How do I answer a survey in Vevox? (Students)

How do I ask questions in a Vevox session?

How do I respond to a poll in Vevox? (Students)

How do I take part in a Vevox session? (Students)

How do I use Vevox with Microsoft Teams? (Students)

Who can join in a Vevox poll, survey or QA session?

Troubleshooting Aspire (staff)

How do I fix broken or faulty links in my Aspire reading list?

I want to add a book in Primo to Aspire but it has no ISBN - what can I do?

I've published my Aspire list - why can't I see it in my Blackboard module?

There is no Create new list button in Aspire - how can I arrange for it to appear so I can add reading lists?

Where can I send feedback about my experience of using Aspire Reading Lists?

Turnitin For Students

How do I download my Turnitin Assignments from before Sept 2022 (Student)?

Using The Aspire Dashboard (staff)

How do I view analytics for my Aspire reading list? (staff)

Wireless Access For Students

How do I connect my Amazon Echo to the student network?

How do I connect my computer to the University wireless network (Linux)

How do I connect my games console or smart TV to the student network (Wireless)?

How do I connect my mobile device to the University wireless network? (Android)

How do I connect my mobile device to the University wireless network? (iOS)

How do I set up my computer to use the University wireless network (Windows)?

How do I set up my computer to use the University wireless network? (Mac)

How do I use the Cisco 1815 access point in my room?

How do I use the Cisco 9105 access point in my room?

What is the PAU-X network?

What is the University's wireless network called?

What should I do if my University wireless connection isn't working?