Frequently Asked Questions

Access To Services

Blackboard Access

Access to Blackboard Courses

How do I access a Blackboard module I am not enrolled on?

How do I enable guest access on my Blackboard module? (Staff)

How do I enrol a student on my Blackboard module? (Staff)

How do I enrol staff on my Blackboard module? (Staff)

How do I give visitors access to Blackboard? (Staff)

How do I make sure my browser is compatible with Blackboard?

How do I manually enrol users on my Blackboard module? (Staff)

How do I remove users from my Blackboard module? (Staff)

What FAQs are useful for providing administrative support for E-learning systems?

Blackboard And Aspire Staff

How do I access Aspire off campus?

How do I create a link to a section in an Aspire reading list?

How do I link my module reading list to the hierarchy in Aspire?

How do I link my reading list to a Blackboard module?

How do I publish / re-publish my reading list in Aspire?

I've made a change to my Aspire list and republished - when will it show in the Blackboard module?

I've published my Aspire list - why can't I see it in my Blackboard module?

What happens when I publish a draft list in Aspire?

Blackboard And Panopto

How do I add a new column in the Full Grade Center? (Staff)

How do I add captions to a Panopto recording?

How do I add quizzes to a Panopto recording?

How do I submit a late assignment / piece of Coursework?

Blackboard Assignments

Browser Guidance for Students Using Blackboard and Turnitin

How do I access my assignment feedback for a Blackboard Assignment? (Student)

How do I access my assignment feedback through Turnitin? (Student)

How do I access my feedback and grades in Blackboard? (Student)

How do I add a new column in the Full Grade Center? (Staff)

How do I add an assignment to my Blackboard module? (Staff)

How do I add grades and feedback through the Gradebook in Blackboard? (Staff)

How do I email students who have not submitted an assignment? (Staff)

How do I find out if my assignment is being submitted through Blackboard Assignment or Turnitin? (Student)

How do I mark assignments using Blackboard Assignment? (Staff)

How do I run an Activity Search for a Student on a Module? (staff)

How do I submit a Blackboard Assignment? (Student)

How do I submit a Turnitin assignment? (Student)

How do I submit a late assignment / piece of Coursework?

How do I submit a video assignment? (Student)

How do I transfer component marks from Blackboard to AStRA?

How to check your work has been submitted (student)

I have a question about Turnitin / Blackboard.

Blackboard Blogs

How do I add an entry to my Blackboard blog? (Student)

How do I create a blog for my Blackboard module? (Staff)

How do I edit and manage blogs in my Blackboard module? (Staff)

How do I find information about using Blackboard blogs? (Staff)

How do I grade blogs in my Blackboard module? (Staff)

Blackboard Content

What is Blackboard Ally? (staff)

What is Blackboard Ally? (student)

Blackboard Discussion Boards

How do I add a discussion board to my Blackboard module? (Staff)

How do I enable grading of a discussion board in Blackboard? (Staff)

How do I grade the discussion board forums in Blackboard? (Staff)

How do I use discussions in Blackboard? (Student)

How to copy over a Discussion Board in Blackboard?

Blackboard Exams

Blackboard Test taking guidelines (Student)

Blackboard Tests for Exams creation guidelines (Staff)

How can I get support with my Exams and Assessments?

How do I report Special Circumstances affecting my Exams and Assessments?

Where can I find the Student Examination Handbook?

Blackboard For Staff

Blackboard Tests for Exams creation guidelines (Staff)

Browser Guidance for Staff Marking Using Blackboard and Turnitin

How can I re-use links to digitised content in my Blackboard module?

How do I use Blackboard (Staff)

What is Blackboard Ally? (staff)

Blackboard For Students

Blackboard Test taking guidelines (Student)

Browser Guidance for Students Using Blackboard and Turnitin

How do I access my assignment feedback for a Blackboard Assignment? (Student)

How do I add an entry to my Blackboard Journal? (Student)

How do I add an entry to my Blackboard blog? (Student)

How do I submit a Blackboard Assignment? (Student)

How do I use Blackboard (Students)

What is Blackboard Ally? (student)

Blackboard Groups

How do I create a student group in Blackboard? (Staff)

Blackboard Journals

How do I add a journal to my Blackboard module? (Staff)

How do I add an entry to my Blackboard Journal? (Student)

How do I find information about journals in Blackboard? (Staff)

Blackboard Mobile

How do I use the Blackboard App?

Blackboard Modules

Can I appeal my module mark?

How do I link modules together in Blackboard?

How do I make my Blackboard module accessible? (Staff)

How do I re-add a course banner to my module? (Staff)

What is Y Porth?

What is the required minimum presence in Blackboard? (Staff)

Blackboard Modules Management

How can I re-use links to digitised content in my Blackboard module?

How do I add documents to Blackboard? (Staff)

How do I check if a student has viewed something in Blackboard? (Staff)

How do I copy material in from one Blackboard module to another? (Staff)

How do I copy/share Panopto recordings from one course to another course in Blackboard? (Staff)

How do I link modules together in Blackboard?

How do I use release conditions to control when items in Blackboard are made available? (Staff)

How do I use the Grade Center in Blackboard? (Staff)

What FAQs are useful for providing administrative support for E-learning systems?

What is the required minimum presence in Blackboard? (Staff)

Why can I see a module that says unavailable?

Blackboard Problems

How do I check why I cannot log into Blackboard?

How do I report problems with using Blackboard?

How do I submit a late assignment / piece of Coursework?

I have a question about Turnitin / Blackboard.

Why can I see a module that says unavailable?

Why cant I see my module on Blackboard when I log in?

Why cant I see my module on Blackboard when I log in? (Student)

Why have I been timed out of Blackboard?

Blackboard Social Media

Blackboard Surveys

How do I create a Test or Survey in Blackboard? (Staff)

Blackboard Tests

Blackboard Test taking guidelines (Student)

How do I access my feedback and grades in Blackboard? (Student)

How do I clear a students test attempt in Blackboard? (Staff)

How do I create a Test or Survey in Blackboard? (Staff)

How do I deploy a test or survey in Blackboard? (Staff)

How do I retrieve my certificate from GDPR and Information Security Modules?

What FAQs are useful for providing administrative support for E-learning systems?

Blackboard Ultra

How do I get started with Ultra Base Navigation?

How do I use Blackboard (Staff)

How do I use Blackboard (Students)

What are Ultra Courses?

What is Blackboard Ally? (staff)

What is Blackboard Ally? (student)

What is Blackboard Ultra?

What is Ultra Base Navigation?

Why are we moving to Blackboard Ultra?

Blackboard Use

Browser Guidance for Students Using Blackboard and Turnitin

How do I add an announcement to my Blackboard module? (Staff)

How do I back up content or assignments submitted in Blackboard (Student)

How do I embed TV radio recordings into a Blackboard module?

How do I find and view digitised documents in my Blackboard module?

How do I get started with using Blackboard? (Student)

How do I link a Vevox session to Blackboard? (Staff)

How do I log into Blackboard?

How do I make sure my browser is compatible with Blackboard?

How do I record a tv programme for use in Blackboard? (Staff)

How do I run an Activity Search for a Student on a Module? (staff)

How do I submit a late assignment / piece of Coursework?

How do I upload an avatar into Blackboard?

How do I use equations in Blackboard? (Staff)

How do I use the Welsh language interface in Blackboard?

I have a question about Turnitin / Blackboard.

What FAQs are useful for providing administrative support for E-learning systems?

What is the Review Status in Blackboard?

Why cant I see my module on Blackboard when I log in?

Why cant I see my module on Blackboard when I log in? (Student)

Blackboard User Roles

How do I enable guest access on my Blackboard module? (Staff)

How do I enrol staff on my Blackboard module? (Staff)

How do I know what the User Roles in Blackboard are in relation to the Modules Database? (Staff)

How do I manually enrol users on my Blackboard module? (Staff)

How do I upload an avatar into Blackboard?

What FAQs are useful for providing administrative support for E-learning systems?

Blackboard Wikis

How do I find information about wikis in Blackboard? (Staff)

How do I grade wikis in my Blackboard module? (Staff)

Central Printers (Staff)

Can students use a staff central printer?

How are departments charged for their printing?

How can I see what use is being made of a staff central printer?

How do I add or remove someone from our departmental billing account?

How do I change my printing/copying to another department or cost code?

How do I change the language on the central printers?

How do I top up my Aber Card?

How do staff report problems with a central printer?

How do we order paper for our MFD?

How do we recycle the toner/waste toners cartridges from a central printer?

I want to do personal printing/copying using a central printer, how do I pay for it?

Is it secure to print using central printers?

What are local printer reps responsible for doing?

Where are the printer-copiers located?(AU only)

Where can I see who is responsible for looking after a central printer?

Concern About Student (staff)

Can Student Support Services provide letters for special circumstances?

How do I contact Aberystwyth University Student Support Services?

How do I find Aberystwyth Student Support Services?

I am concerned about a students mental health. What can I do?

What do I do if a student says they are struggling financially?

What does the Wellbeing Service do?

What is Aberystwyth University's Policy on bullying and harassment?

Where can I find help with critical incidents?

Where can I find the Fitness to Attend policy?

Copying Aspire Lists (staff)

How do I copy an Aspire list from one module to another?

How do I prepare for Aspire Reading List Copy?

How do I re-use an existing Aspire list in English for a Welsh-equivalent module (or vice versa)?

I teach the same content in different modules - do I have to create a new list for each module in Aspire?

Creating Aspire Bookmarks Staff

How can I share Aspire bookmarks with my colleague?

How do I add a DVD in Primo to Aspire?

How do I add a book in Primo to an Aspire reading list?

How do I add a book manually to my Aspire reading list?

How do I add a book that is not in Primo to an Aspire reading list?

How do I add a book to an Aspire reading list from a bookseller or publisher website?

How do I add a book to an Aspire reading list using its ISBN?

How do I add a chapter of a book to Aspire?

How do I add a course or video from LinkedIn Learning to an Aspire reading list? (Staff)

How do I add a journal article to an Aspire reading list?

How do I add a web page or online video to an Aspire reading list?

How do I add an article to Aspire by manually adding the bibliographic details?

How do I add an article to Aspire using a DOI?

How do I add an article to an Aspire reading list?

How do I add an item to Aspire to use in a reading list later?

How do I add the Aspire bookmaking extension to Safari on an iPad?

How do I add the Aspire bookmarking extension to Chrome?

How do I add the Aspire bookmarking extension to Edge?

How do I add the Aspire bookmarking extension to FireFox?

How do I add the Aspire bookmarking extension to my browser?

How do I complete the 'Create' or 'Create and add to list' forms in Aspire?

How do I fix broken or faulty links in my Aspire reading list?

How do I import records into Aspire from Mendeley?

I want to add a book in Primo to Aspire but it has no ISBN - what can I do?

I've added books and other items to My Bookmarks in Aspire - how do I add them to my Aspire reading list?

Where can a find a DOI for an article I want to add to Aspire?

Why must I set the Importance for everything in my Aspire reading list?

Creating Aspire Lists Staff

A module I convene will have a different module code next year - what must I do about the Aspire reading list for it?

Can I have a private reading list in Aspire?

Can I re-purpose an old Aspire list for a returning module?

Has a reading list been created for my module in Aspire and has it been published?

How can I tell if I have unpublished changes in my reading lists?

How can I tell if my Aspire reading list is linked to the hierarchy?

How do I add a reading list for a module awaiting approval?

How do I add the Aspire bookmarking extension to Safari on a MacBook?

How do I change the order of items in an Aspire reading list?

How do I copy an Aspire list from one module to another?

How do I create a module reading list in Aspire?

How do I create an Aspire reading list for a distance learning module?

How do I create my Aspire profile?

How do I embed one section within another in an Aspire reading list?

How do I link my module reading list to the hierarchy in Aspire?

How do I publish / re-publish my reading list in Aspire?

I cannot create or publish a reading list for my module in Aspire - what can I do?

I cant publish my Aspire list - what can I do?

I teach the same content in different modules - do I have to create a new list for each module in Aspire?

I've published my Aspire list - why can't I see it in my Blackboard module?

In Aspire can I see all the sections of a list at a glance?

Is my Aspire reading list ready to be published?

The item I want is not in any of the University libraries, what can I do?

What are the deadlines for arranging library stock purchase and digitisation for taught modules?

What do I need to know about the module before creating a new reading list in Aspire?

Editing Aspire Bookmarks (staff)

How do I add a note to student or a note to library in Aspire?

How do I add more information to a book or other item in Aspire e.g. a volume or url?

How do I edit an item in my Aspire reading list?

How do I set the importance for an item in Aspire i.e. Essential or Further Reading?

Why must the Resource Type be correct in an Aspire bookmark?

Editing Aspire Lists (staff)

Can I check to see what changes have happened recently to my list in Aspire?

Can I sort my Aspire bookmark list in alphabetical order?

Can I sort my Aspire reading list in alphabetical order?

How can I add an Online Resource button to an item in an Aspire reading list?

How do I add a book using the Add Resource button to my Aspire reading list?

How do I add some text to my Aspire Reading List?

How do I change the order of items in an Aspire reading list?

How do I delete a reading list from Aspire?

How do I edit a module reading list in Aspire?

How do I edit the attributes of my Aspire list e.g. title, semester?

How do I embed one section within another in an Aspire reading list?

How do I publish / re-publish my reading list in Aspire?

How do I remove a bookmark from an Aspire reading list?

How do I remove a list from My Lists?

How do I update my reading list?

I need to edit a reading list that was added to Aspire by someone else - what do I need to do?

I'm the co-ordinator of a module - how do I make myself the reading list owner in Aspire?

I've made a change to my Aspire list and republished - when will it show in the Blackboard module?

In Aspire can I see all the sections of a list at a glance?

Is my Aspire reading list ready to be published?

What are the deadlines for arranging library stock purchase and digitisation for taught modules?

Emergency Contact Details For Staff

How do I update my emergency contact, next of kin or beneficiary in AberPeople (ABW)?

Information Services Courses

Are there optional study skills classes for postgraduates available at AU?

Are there optional study skills classes for undergraduates available at AU?

Where can I find help with information skills?

Information Services News

Where can I find Information Services News?

Where can I find a list of the services offered by Information Services?

Installing Software On Aberystwyth University Staff Computers

Can I install software on my University owned computer (Mac)?

Can I install software on my University owned computer (Windows)?

How do I activate my copy of Windows?

How do I connect to the University software drive (Mac)?

How do I install Cysgliad on my computer?

How do I install Endnote on my departmental computer (Mac)?

How do I install Endnote on my departmental computer (Windows)?

How do I install Microsoft Office on an AU staff computer?

How do I install Windows on my departmental computer?

How do I log in to the Self-Service Portal (Mac)?

How do I request software to be added to the Company Portal?

How to I resolve a Microsoft Office Licence error on a University owned computer?

Where can I find the Company Portal on my AU staff computer (Windows)?

Why isn't the Company Portal showing any software for me to download?

LinkedIn Learning And Blackboard

How do I embed content from LinkedIn Learning in my Blackboard Learn Ultra module? (Staff)

New Staff

How do I access the 'IS Digital Essentials for Teaching' Blackboard site?

How do I arrange a telephone number for a new member of staff?

How do I log into Blackboard?

How does a new member of staff activate their computing account?

How many books may I borrow?

What software is available from IS?

Where are the printer-copiers located?(AU only)

Where can I check my University email?

Where can I collect my car parking permit?

Where can I find information for new staff?

Where can I find out about printing at Aberystwyth University?

Where can I find training courses for AU staff?

Where do I find my activation code?

Panopto For Staff

How do I Restore Archived Panopto Content?

How do I change the default language on a Panopto folder (Staff)

Primo And Aspire (staff)

How do I add a DVD in Primo to Aspire?

How do I add a book in Primo to an Aspire reading list?

How do I add more information to a book or other item in Aspire e.g. a volume or url?

How do I edit the attributes of my Aspire list e.g. title, semester?

I want to add a book in Primo to Aspire but it has no ISBN - what can I do?

I'm the co-ordinator of a module - how do I make myself the reading list owner in Aspire?

Publishing Aspire Lists Staff

How can I tell if I have unpublished changes in my reading lists?

How do I link my module reading list to the hierarchy in Aspire?

How do I publish / re-publish my reading list in Aspire?

I cant publish my Aspire list - what can I do?

I've made a change to my Aspire list and republished - when will it show in the Blackboard module?

I've published my Aspire list - why can't I see it in my Blackboard module?

Is my Aspire reading list ready to be published?

What are the deadlines for arranging library stock purchase and digitisation for taught modules?

What happens when I publish a draft list in Aspire?

Recent And Upcoming Changes To Systems And Services

Change to Microsoft 365 2-factor authentication options

Changes to IP Addresses

How are Departmental PCs supplied?

Use of USB data storage devices

Why am I seeing an 'Improve your sign-ins' prompt when I login to my account?

Removing Aspire Bookmarks (staff)

How do I remove a bookmark from an Aspire reading list?

Sections In Aspire (staff)

How do I add, move or delete a section from an Aspire reading list?

How do I create a link to a section in an Aspire reading list?

How do I embed one section within another in an Aspire reading list?

In Aspire can I see all the sections of a list at a glance?

Staff Profiles

How do I add Office Hours to my Online Staff Profile?

How do I add a photo to my Online Staff Profile?

How do I edit my Online Staff Profile?

How do I update my diversity information on Aber People?

Where can I find out about Online Staff Profiles?

Starting With Aspire Staff

Can I re-purpose an old Aspire list for a returning module?

Has a reading list been created for my module in Aspire and has it been published?

How do I access Aspire off campus?

How do I add the Aspire bookmaking extension to Safari on an iPad?

How do I add the Aspire bookmarking extension to Chrome?

How do I add the Aspire bookmarking extension to Edge?

How do I add the Aspire bookmarking extension to FireFox?

How do I add the Aspire bookmarking extension to Safari on a MacBook?

How do I add the Aspire bookmarking extension to my browser?

How do I arrange for the library to stock the items on my module reading lists (teaching staff)?

How do I change my profile in Aspire?

How do I complete the 'Create' or 'Create and add to list' forms in Aspire?

How do I create a module reading list in Aspire?

How do I create my Aspire profile?

How do I log in to Aspire Reading Lists?

How do I view analytics for my Aspire reading list? (staff)

I cannot create or publish a reading list for my module in Aspire - what can I do?

What do I need to know about the module before creating a new reading list in Aspire?

Where can I find help with Talis Aspire?

Where can I find self-paced training materials for Aspire Reading Lists?

Why must I set the Importance for everything in my Aspire reading list?

Why must the Resource Type be correct in an Aspire bookmark?

Student Confidentiality (Staff-Faqs)

Will Student Support tell my department about my disability/ongoing health issue?

Student Fees Payment Information For AU Staff

What happens when IT facilities are suspended for non payment of Student Fees?

Troubleshooting Aspire (staff)

How do I fix broken or faulty links in my Aspire reading list?

I cannot create or publish a reading list for my module in Aspire - what can I do?

I want to add a book in Primo to Aspire but it has no ISBN - what can I do?

I've published my Aspire list - why can't I see it in my Blackboard module?

Where can I send feedback about my experience of using Aspire Reading Lists?

Wireless Access For Staff

Can I use eduroam at other organisations / institutions?

Can staff connect their personal devices to the University network?

Change to how devices that are not fully managed access AU resources via eduroam

How do I connect my computer to the University wireless network (Linux)

How do I connect my mobile device to the University wireless network? (Android)

How do I connect my mobile device to the University wireless network? (iOS)

How do I set up my computer to use the University wireless network (Windows)?

How do I set up my computer to use the University wireless network? (Mac)

How do I set up my new AU staff laptop provided through Information Services?

What is the PAU-X network?

What is the University's wireless network called?

Where can I find the University's Bring Your Own Device (BYOD) Policy?